The hotel offers amenities for your comfortable stay and unforgettable experiences
Delicious Breakfast!
“The breakfast spread was fantastic with a good mix of hot foods, pastries, and fresh fruits that energized my morning.” view full review
Spacious Room
“My triple room was impressively spacious and bright, creating a welcoming atmosphere during my stay.” view full review
Fun Pool Time
“The pool was a great way to unwind; it was perfect for an enjoyable hour with my little one.” view full review
Fast Wi-Fi!
“The Wi-Fi connection was exceptionally fast, allowing me to stay connected and work efficiently during my trip.” view full review
General
Non-smoking rooms
Free Wi-Fi
Safe deposit box
24-hour reception
Lift
Guest Parking
Electric kettle
Services
Airport shuttle
Room service
Dining
Restaurant
Bar/ Lounge area
Spa & Leisure
Swimming pool
Room features
Free Wi-Fi in rooms
Air conditioning
In-room safe
Tea and coffee facilities
Bathroom
Bathtub
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
Telephone
AM/FM alarm clock
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Location
23 Leinster Gardens,
London,
United Kingdom,
W2 3AN,
Greater London
Map view
street view
23 Leinster Gardens,
London,
United Kingdom,
W2 3AN,
Greater London
City landmarks
Park
Hyde Park
1.9
km
Garden
Buckingham Palace
3.2
km
Museum
Victoria and Albert Museum
2.4
km
Museum
Science Museum
2.1
km
Museum
Natural History Museum
2.2
km
Palace
Kensington Palace
730 m
Marylebone Rd
Madame Tussauds London
2.3
km
Park
Kensington Gardens
880 m
87-135 Brompton Rd
Harrods
2.0
km
Westminster Bridge Road Riverside Building
Coca-Cola London Eye
4.5
km
Great Central House
Marylebone
2.4
km
Museum
The British Museum
4.0
km
Praed St
Paddington
730 m
Event hall
Royal Albert Hall
1.6
km
Gallery
Wallace Collection
2.2
km
Monument
The Albert Memorial
1.4
km
Art object
Sherlock Holmes Museum
2.1
km
Westbourne Grove
Westbourne Grove
1.3
km
Museum
Apsley House
2.4
km
Museum
Design Museum
2.4
km
Monument
Peter Pan Statue
680 m
Kensington Gardens
Elfin Oak
730 m
Oxford Street
Oxford Street
2.7
km
Park
Holland Park
2.2
km
Fountain
Princess Diana Memorial Fountain
1.5
km
Store
Kensington High Street
1.8
km
London W2England
Notting Hill
1.5
km
Gallery
Lisson Gallery
1.8
km
Nearby
LondonEngland
Bayswater
360 m
Restaurants
Halepi
140 m
18 Leinster Terrace
Lagenda Chinese & Malaysian restaurant
100 m
35 37 Leinster Gardens Bayswater
Caesar Restaurant
130 m
26-33 Queens Gardens The Caesar Hotel
Bella Italia
530 m
108/110 Queensway
Maharaja Indian Restaurant
700 m
50 Queensway
Cafe Forty One
630 m
41-51 Inverness Terrace Inside La Suite West Hotel
Kalamaras Greek Taverna
660 m
66 Inverness Mews
Dapur
670 m
35-39 Inverness Terrace Berjaya Eden Park
Four Seasons Chinese Restaurant
600 m
Bayswater 84 Queensway
Reviews and Ratings
Feedback from previous guests about their experience.
62%
liked the hotel and would stay again
Great location
Friendly staff
Shabby rooms
Breakfast issues
6.2/10
Nice
Rooms
5.7
Location
7.9
Service
6.5
Dining
6.1
Guest reviews
6.2/10
based on 29 reviews
3/5
based on 1391 reviews
6.5
6.5/10 based on 3265 reviews
#1004 based on Tripadvisor
Joseph
United States,
June
2024
7.6/10
My stay at the hotel was a mixed experience. The room was small but adequate for a night stay, and the only source of heat was a small radiator. The service was efficient although a bit standoffish with the porter. The location was excellent for getting into the city easily, and the included breakfast was very good. The dining experience offered the typical English breakfast, which was lovely, but there was a small surcharge for requesting poached eggs. The facilities were decent overall.
Rooms
7.0
The room was small but okay for a night's stay with a tiny radiator for heat.
Service
7.0
The service was efficient, although a bit standoffish with the porter.
Location
9.0
The location was excellent, close to tube stations and only a few stops from Trafalgar Square.
Dining
8.0
The dining experience offered a lovely English breakfast with a small surcharge for specific requests.
Facilities
7.0
The facilities were decent overall.
Alfred
United Kingdom,
May
2024
6.8/10
My stay at the hotel had its ups and downs. The location was fantastic, close to the city center and Hyde Park, making it very convenient and safe. The rooms, unfortunately, needed updating, with a shabby appearance and a non-functional TV for the entire stay. However, the daily servicing and fresh towels added a touch of cleanliness to the room.
Rooms
6.0
The rooms were in need of updating, with a shabby look and a non-functional TV, but they were serviced daily and had fresh towels.
Service
7.0
Although one incident was a bit unpleasant, overall, the staff were friendly and always smiling, providing a decent level of service.
Location
9.0
The hotel's location was awesome, near the city center and Hyde Park, offering a great base to explore London safely and easily.
Dining
6.0
The dining experience was adequate, but there were issues with breakfast items running out, causing a bit of chaos.
Facilities
6.0
The hotel's facilities were basic, and improvements could be made regarding the dining experience and room conditions.
Great location
Shabby rooms
Janet
United Kingdom,
May
2024
5.8/10
Staying at the hotel was a mixed experience. The rooms were surprisingly quiet at the end of the corridor, which was a bonus, but they looked nothing like the images shown online and were quite small with a tube line beside the hotel. The service varied from being very knowledgeable and helpful to rude and disrespectful, with some admitting mistakes while others showed no interest in customer issues. The location was convenient, with easy access to transport links, but felt like a building site in terms of safety. The dining experience had its ups and downs, with a great option to swim but poor quality meals served in a dark basement.
Rooms
5.0
The rooms were surprisingly quiet at the end of the corridor, which was a bonus, but they did not look at all like the images shown online and were very small next to a tube line.
Service
6.0
The service varied from being very knowledgeable and helpful to some staff being rude and disrespectful, finally admitting to mistakes while others showed no interest in customer issues.
Location
7.0
The location was convenient with easy access to transport links, but it felt like a building site with some safety concerns.
Dining
5.0
The dining experience had its positives and negatives, with great options to swim but poor quality meals served in a dark basement.
Facilities
6.0
Facilities were a mix of positive and negative experiences.
Convenient Location
Misleading Room Appearance
Hugh
United States,
April
2024
5.0/10
The hotel was decent overall, with nothing exceptional but acceptable. The location was convenient for accessing the city and the tube stations. However, the small and cramped rooms, along with subpar dining offerings, left much to be desired.
Rooms
5.0
The room I stayed in was ridiculously small, even for someone of my hobbit size. It felt like the smallest room possible containing just the bed.
Service
7.0
The service was helpful, but some staff members seemed to lack understanding at times. A minor inconvenience was someone without a license attending us.
Location
6.0
The hotel's location was decent, being within walking distance to tube stations for easy access to the city sights and museums.
Dining
5.0
The dining experience was rather average, with limited variety and questionable quality. The breakfast was not up to standards, with cold sausages and burnt bacon.
Facilities
5.0
The facilities like the pool and sauna were underwhelming, with a regular electric heater. The advertisement for a 4-star hotel fell short of reality.
Convenient Location
Small Rooms
Mike
United States,
April
2024
6.4/10
My stay at the hotel was a mix of positives and negatives. The location was excellent for accessing key spots in London, but the noise from the rooms and lack of proper cleanliness were drawbacks. The service was a bit lacking despite staff being helpful in providing information. The dining options were satisfactory, albeit with some room for improvement. The overall experience was decent but could have been better.
Rooms
5.0
Despite booking early, the rooms were noisy and inadequately dark due to the lack of well-blocking curtains. They also lacked cleanliness.
Service
6.0
The staff, despite their long hours, were not very friendly and seemed tired. However, they were willing to offer necessary information during my stay.
Location
8.0
The hotel's location was great for museums, parks, and central London attractions. It was especially convenient for accessing Paddington Station and various tube lines.
Dining
7.0
The breakfast offerings were decent and filling, but lacked gluten-free options as requested. The pool area appeared dated but served its purpose.
Facilities
6.0
The facilities seemed average, with the pool looking a bit worn out compared to the promotional photos.
Luke
United Kingdom,
April
2024
7.4/10
The hotel had clean and tidy rooms but lacked soundproofing and space for families. The location was excellent for city access, but in need of redecorating. The dining experience was enjoyable with a variety of options. The staff were friendly and helpful, but some were not informative about facilities.
Rooms
7.0
The rooms were small and lacked soundproofing, making it challenging for families. The bathroom was cramped with no view.
Service
7.0
The staff were friendly and helpful overall, but some lacked information on the facilities, impacting the experience.
Location
8.0
The location was great for city access, but could use redecoration. Close to transport links and key attractions.
Dining
8.0
The dining experience offered a good variety of food options and was enjoyable overall.
Facilities
7.0
The facilities were decent, but some improvements could enhance the overall guest experience.
John
United Kingdom,
April
2024
5.4/10
The hotel is in a convenient location near Paddington Station, making it easy to explore the city. The rooms are small and hot, and the breakfast room lacks natural light. The staff was helpful but not overly engaging. The dining options were of poor quality, especially the breakfast. The facilities are adequate, but there were concerns about unauthorized payments.
Rooms
5.0
The rooms were small and overbearingly hot.
Service
6.0
The staff were adequate but not very friendly or engaging. They did go out of their way to assist with necessary documents.
Location
7.0
The hotel is somewhere near Paddington Station, making it a strategic spot for those planning to travel around. However, recent claims of unauthorized payments are concerning.
Dining
5.0
The dining experience was very poor, lacking quality on fruits, bread, and drinks.
Facilities
6.0
The facilities are standard and functional but nothing extraordinary.
William
United Kingdom,
March
2024
5.0/10
The hotel had small and dated rooms with some maintenance issues, and the staff seemed eager to rush guests during breakfast service. However, there was a good variety of buffet food available for dining. The location was convenient for access to shops and restaurants. The hotel lacked basic facilities like spare light bulbs and a corkscrew when requested.
Rooms
5.0
The rooms were very small, dated, and had some maintenance issues.
Service
5.0
The staff seemed eager to rush guests during breakfast service.
Location
7.0
The location was convenient for access to shops and restaurants.
Dining
7.0
There was a good variety of buffet food available.
Facilities
5.0
Basic facilities like spare light bulbs and a corkscrew were lacking.
Martin
United Kingdom,
March
2024
7.8/10
The hotel had clean and tidy rooms, though some finishing touches in the bathroom were needed. The staff were very friendly and helpful, making the stay enjoyable. The location was ideal for access to nearby attractions, but some refurbishment was necessary. The dining experience offered a good variety of buffet food, despite a few shortcomings. Overall, a decent value for money stay with room for improvement.
Rooms
7.0
The rooms were basic, with some finishing touches needed in the bathroom. The safe wasn't working but the staff promptly attended to it.
Service
9.0
The staff were very friendly and helpful throughout the stay.
Location
8.0
The location was why we chose the hotel, with great access to local attractions, restaurants, and transportation options.
Dining
7.0
The dining experience provided a good variety of buffet food, although some items could have been improved.
Facilities
8.0
The hotel offered various services like room service, laundry, and airport shuttle, enhancing the overall experience.
Geoffrey
United Kingdom,
March
2024
7.8/10
The hotel is in a great location, just across Kensington Gardens and Hyde Park, making it very convenient for a quick walk to these attractions. The rooms, despite being small and facing some noise from the lift, are well-equipped with large beds. The service was friendly and attentive, though there were minor delays with technical support. The hotel dining was solid but lacked some refinement. Overall, a good value for money stay with a few minor inconveniences.
Rooms
7.0
The rooms were small but equipped with large beds. There was some noise from the lift but overall a great hotel room.
Service
8.0
The service was friendly and attentive, though there were slight delays with technical support.
Location
9.0
The hotel's location is very convenient, just across Kensington Gardens and Hyde Park, making it a great spot for exploring.
Dining
7.0
The hotel dining experience was solid but lacked some refinement in service.
Facilities
8.0
The hotel facilities were generally good, providing what was needed for a comfortable stay.
Convenient location
Small rooms
Thomas
United Kingdom,
February
2024
5.2/10
The hotel offers a good choice of food but the room was very small. The pool and sauna facilities were pleasant, but some aspects like breakfast and cleanliness fell short of expectations. Overall, not a 4-star experience as advertised.
Rooms
5.0
The room was very small with a large bed but little room to move around.
Service
5.0
The staff seemed too busy chatting amongst themselves.
Location
8.0
Conveniently located in Bayswater on a quiet street near tube stations and Hyde Park.
Dining
5.0
The dining experience was disappointing with poor quality and variety, better to eat elsewhere.
Facilities
6.0
The pool and sauna facilities were powered by a regular electric heater and offered a decent experience.
Keith
United Kingdom,
February
2024
8.2/10
My stay at the hotel was fantastic! They were so understanding when our room was too small for my family, and they upgraded us without any hassle. It's honestly the best hotel I've been to so far, and my kids loved all the facilities. However, the room had a bed slightly larger than a single bed, leaving no space for our bags. The bathroom was a bit dusty and needed a good clean. Overall, a great experience!
Rooms
8.0
The upgraded room was spacious and comfortable, making our stay enjoyable.
Service
9.0
The staff were extremely helpful and accommodating, especially when it came to sorting out our room issue.
Location
9.0
The location was great for exploring the city with easy access to transportation. Breakfast was also a highlight of our mornings.
Dining
7.0
The breakfast offered a good variety of food, but the dining area could use some attention to cleanliness.
Facilities
8.0
The hotel facilities were great, especially for families with children. The pool area was a hit with my kids.
comfortable rooms
dusty bathroom
Shawn
United States,
December
2023
6.6/10
My stay at the hotel was a bit of a mixed bag. The location was superb, right by Hyde Park and the metro station, but the room opposite the lift was a bit noisy. It was clean, though it felt a bit dingy and overrated.
Rooms
7.0
The room was clean and in a good area close to Hyde Park and the metro station, but it felt a bit dingy and overrated.
Service
5.0
The service was somewhat disappointing. The staff seemed unable to understand simple requests, which was frustrating, but there were some bright moments here and there.
Location
9.0
The location was excellent, just a short walk from Paddington station and Hyde Park, with plenty of dining options nearby.
Dining
6.0
The dining experience was a bit lackluster. Waiting times were a bit long for basic items, and the overall atmosphere in the dining hall could use some improvement.
Facilities
6.0
The facilities were average. Some areas needed maintenance, but everything was functional. The hotel could use some updates to reach its full potential.
Jimmy
United States,
December
2023
5.8/10
My stay at the hotel had its ups and downs. The location was very good, close to tube stations and within walking distance to Hyde Park, but the room was very small and noisy due to the overland tube line. The service was friendly but not exceptional, and the breakfast was just okay.
Rooms
5.0
The room was tiny and right above the overland tube line, making it very noisy. It barely fit a slightly larger than single bed, leaving no space for bags.
Service
6.0
The staff tried to be helpful but wouldn't exchange decaf coffee for caffeinated. They were friendly overall.
Location
8.0
The location was the only good point of the hotel, very close to underground stations making it easy to move around.
Dining
6.0
The breakfast had a decent selection with ham, cheese, croissants, fruits, yoghurt, eggs, sausage, mushrooms, beans, but nothing exceptional.
Facilities
5.0
Carl
United Kingdom,
December
2023
6.0/10
My stay at the hotel was a mixed experience. The location was convenient, just a short walk to the tube station and practical bus access, but the overall condition of the place left much to be desired. The staff had moments of being incredibly rude, but they redeemed themselves with their helpfulness in arranging repairs and offering tea. The dining options were a hit or miss, with some good selections but also some disappointing aspects. The rooms, while ready on time, were small and basic with issues like heat and noise from the fan.
Rooms
5.0
The rooms were small and basic, and unfortunately, mine was quite hot and stuffy even in December. The fan was loud and ineffective.
Service
7.0
I had a rough start with the staff acting rude on arrival, but they did a complete turnaround by being very helpful and welcoming. They even arranged for a handyman to fix an issue in the room late at night and offered us tea while we waited in reception.
Location
6.0
The location was a mix of good points as it was close to public transportation like the tube and practical bus access, though the surrounding area was described as fraudulent, dirty, and uncared for.
Dining
6.0
The dining experience had its ups and downs. There was a good variety of hot and cold food options, but some aspects were horrendous, leading me to question whether the complimentary breakfast was a blessing or a curse.
Facilities
6.0
The hotel's facilities were adequate and served their purpose, though nothing particularly outstanding stood out.